Online Store Returns & Exchanges Policy

Return Policy

We offer a 7-day return policy for online purchases only. This means you must request a return within 7 calendar days of receiving your order.

To be eligible for a return, your item must be:

• Unworn
• In its original packaging
• In the same condition as received
• With all paperwork, including certifications and appraisals, included

To initiate a return, please contact us at orders@mariloff.com with your:

• Order number
• Proof of purchase
• Reason for return

Returns sent without prior approval will not be processed.

Return Shipping

Customers are responsible for return shipping costs.

If you would like us to provide a prepaid return shipping label, please contact our team at (214) 744-2490 or orders@mariloff.com. Return shipping labels are available for a $60 fee.

Customers may also choose to arrange their own return shipping. We strongly recommend using a trackable and insured shipping method, as Mariloff Diamonds & Fine Jewelry is not responsible for returns lost or damaged in transit.

Refunds

Once your return is received and inspected, a member of our team will contact you regarding the approval or rejection of your refund. All returned items are subject to inspection and must match the original item shipped.

If approved, your refund will be issued to your original method of payment within 5–10 business days. Please note that your financial institution may require additional time to process and post the refund to your account.

Shipping costs are non-refundable.

Exchanges

We do not offer exchanges through our website. If you would like a different size or metal, or a different item altogether, please contact our team at (214) 744-2490 or orders@mariloff.com to discuss your options.

Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us immediately at orders@mariloff.com so we can make it right.

Final Sale Items

All sale or discounted items are final sale and are not eligible for return or refund.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items
• Items that have been worn, altered, or resized
• Custom or special order pieces

Questions

If you have any questions about returns, exchanges or refunds, please contact us at (214) 744-2490 or orders@mariloff.com.